1. The parties
Seller:
Recepta ApS
CVR no. 46642848
Tåsingegade 23, 1. th.
2100 København Ø
Phone: +45 91 44 24 01
E-mail: kontakt@recepta.dk
Buyer: you as a private individual (consumer). You must be at least 18 years old to buy from Recepta. You state your age and identity when ordering, and the doctor confirms them at the consultation before any prescription is issued.
Recepta is the trade name of Recepta ApS and the name we trade under on recepta.dk, in our e-mails and in our marketing. The company is registered in the Danish Central Business Register (CVR) as Recepta ApS with the secondary name Raska Health ApS. Where these terms say "Recepta" or "we", they mean Recepta ApS.
2. What you buy and what it costs
Recepta sells online doctor consultations and memberships with medical follow-up. All prices are in Danish kroner (DKK). The services are health services exempt from VAT under section 13(1)(1) of the Danish VAT Act (momsloven), so the price is the total price with no further VAT or fees.
Weight loss
| Plan | Price |
|---|---|
| 52-week membership (1 year) | DKK 138 per 4 weeks, paid annually: first period DKK 1,660 (including the free first 4 weeks), then DKK 1,799 per 52 weeks |
| 12-week membership | DKK 166 per 4 weeks: first period DKK 332 (including the free first 4 weeks), then DKK 499 per 12 weeks |
| Rolling membership (no binding period) | DKK 199 per 4 weeks (the first 4 weeks free). No binding period |
Erectile dysfunction
| Plan | Price |
|---|---|
| 52-week membership (1 year) | DKK 69 per 4 weeks, paid annually: first period DKK 828 (including the free first 4 weeks), then DKK 897 per 52 weeks |
| 12-week membership | DKK 99 per 4 weeks: first period DKK 198 (including the free first 4 weeks), then DKK 297 per 12 weeks |
| Rolling membership (no binding period) | DKK 149 per 4 weeks (the first 4 weeks free). No binding period |
| Single consultation | DKK 299 (one-off amount, no membership and no free weeks) |
Hair loss
| Plan | Price |
|---|---|
| 52-week membership (1 year) | DKK 119 per 4 weeks, paid annually: first period DKK 1,429 (including the free first 4 weeks), then DKK 1,549 per 52 weeks |
| 12-week membership | DKK 143 per 4 weeks: first period DKK 286 (including the free first 4 weeks), then DKK 429 per 12 weeks |
| Rolling membership (no binding period) | DKK 169 per 4 weeks (the first 4 weeks free). No binding period |
Add-on: extended follow-up by video
| Plan | Price |
|---|---|
| Rolling membership | DKK 149 per 4 weeks (the first 4 weeks free) |
| 12-week membership | First period +DKK 298, then DKK 447 per 12 weeks (DKK 149 per 4 weeks) |
| 52-week membership | First period +DKK 1,788, then DKK 1,937 per 52 weeks (DKK 149 per 4 weeks) |
The add-on is only available for weight loss and hair loss. For erectile dysfunction a phone call is arranged instead.
All plans are only charged once the doctor approves. Memberships also include the first 4 weeks free. The free 4 weeks are part of the first period, so with 12- and 52-week memberships you only pay for the remaining weeks of the first period. The rolling membership has no binding period at all.
Medication is not included. If the doctor prescribes medication, you buy it yourself at a pharmacy at the pharmacy's current prices. The membership covers consultations, prescriptions, follow-up and access to your patient portal.
3. Payment
- You can pay by payment card (Visa/Mastercard), Apple Pay, Google Pay and MobilePay
- DKK 0 is charged when you book. Your payment method is stored securely with our payment provider, and the first 4 weeks are free
- 12- and 52-week memberships: when you book, the amount for the first period (minus the free 4 weeks) is reserved on your payment method. The reservation may appear as a payment in your bank, but the amount is only reserved and is not charged at booking. Your first period runs from the day the doctor approves your treatment and issues your prescription, and the reserved amount is charged that same day. The membership then renews at the full period price as one single charge per 12 or 52 weeks, never monthly. If the doctor does not approve the treatment, or the consultation does not take place, the membership stops automatically, the reservation is released, and you pay nothing
- Rolling membership: your free 4 weeks only start the day the doctor approves your treatment and issues your prescription, not the day you book. The first charge is made when the free 4 weeks end. If the doctor does not approve the treatment, or the consultation does not take place, the membership stops automatically and you pay nothing
- Single consultations are charged as one single amount and only once the doctor approves
- Memberships are then charged in advance per period (4, 12 or 52 weeks depending on your choice)
- There are no hidden fees. You receive a receipt by e-mail for every charge
- Recepta never sees or stores your card details. Payments are handled by our PCI DSS certified payment providers
4. Delivery
- The service is delivered 100 % online. Your video consultation takes place at the time you have booked, and you receive a confirmation and meeting link by e-mail right away
- Prescriptions are sent electronically to the Danish prescription server and can be collected at any Danish pharmacy, typically the same day as the consultation
- Access to follow-up, written answers and your patient portal is provided on an ongoing basis for as long as your membership is active
5. Subscription terms, renewal and cancellation
- Rolling membership: no binding period. Renews automatically every 4 weeks, and you can cancel at any time with effect from the end of the current period
- 12- and 52-week memberships: are paid as one single charge per period and run for the chosen period. They then renew automatically for a new period of the same length at the full period price, unless you cancel no later than 24 hours before the new period begins
- 24-hour notice period: a cancellation must be received no later than 24 hours before a renewal. The renewal, meaning the next charge, is initiated 24 hours before the change of period and cannot be stopped after that. If you cancel later than 24 hours before the renewal, we still register your cancellation, but it only takes effect from the end of the following period, and you are charged for that one period. If you cancel on My page, you are told this before you confirm
- How to cancel: you can always cancel directly on recepta.dk under My page, where the cancellation is registered immediately, or by writing to kontakt@recepta.dk, where the time we receive your e-mail applies. The cancellation is confirmed by e-mail, and nothing is charged after the period the cancellation takes effect from
- Automatic stop: if the doctor does not approve your treatment, the membership stops by itself and nothing is charged
- Price changes: we only change the price of your membership if our costs rise, for example for doctors, systems or payment processing. We always notify you by e-mail at least 30 days before a new price applies, so you have time to cancel. A new price only applies from your next period and never affects a period you have already paid for: if you have a 12-week or 1-year membership, the price holds for the whole period
- Your statutory right of cancellation: regardless of the length of the membership, under section 28 of the Danish Consumer Contracts Act (forbrugeraftaleloven) you can always cancel the agreement with 1 month's notice to the end of a month once 5 months have passed since the agreement was entered into. If you have prepaid for a period that extends beyond the cancellation, we refund the excess amount. Write to kontakt@recepta.dk
6. Right of withdrawal
As a consumer you have a 14-day right of withdrawal from the day you enter into the agreement, under the Danish Consumer Contracts Act (forbrugeraftaleloven). When you book a consultation that falls within the withdrawal period, you also request that delivery of the service begins before the period expires.
- Memberships: if you withdraw within 14 days, you get all your money back provided you withdraw before collecting your first prescription. The membership is simply cancelled, and any amount already charged for the first period is refunded in full. We likewise refund the full amount if the doctor does not find you suitable for the treatment at the initial consultation
- Single consultation: if you withdraw before the consultation has taken place, you pay nothing. If the consultation has taken place with your prior express consent, the service has been fully delivered, and the right of withdrawal for the delivered consultation has lapsed under section 18(2) of the Danish Consumer Contracts Act
- How to withdraw: send an unambiguous message to kontakt@recepta.dk with your name and the e-mail address you booked with. If we have charged an amount you are entitled to get back, we refund it to your original payment method within 14 days
- Medication: medication bought at the pharmacy is a purchase from the pharmacy and is not covered by any right of withdrawal with Recepta. For safety reasons pharmacies do not take medication back
Standard withdrawal form (complete and return this form only if you wish to exercise the right of withdrawal, you can also simply write an ordinary e-mail):
To Recepta ApS, Tåsingegade 23, 1. th., 2100 København Ø, Denmark, kontakt@recepta.dk:
I hereby give notice that I withdraw from my contract for the provision of the following service: [membership/consultation]
Ordered on: [date] · Name of consumer: [name] · Address of consumer: [address]
Date: [date] · Signature of consumer (only if this form is submitted on paper)
7. Returns
Recepta sells services, not physical goods, so there is nothing to return. Ending a membership is handled as described under cancellation and right of withdrawal above.
8. Complaints
If there is anything you are not satisfied with, we would very much like to hear from you first, so we can put it right. Write to kontakt@recepta.dk or call +45 91 44 24 01. We acknowledge your message within 1 to 2 working days and do our best to resolve any complaint as quickly as possible.
If we cannot resolve it together, you can complain to:
Purchase and payment: the Danish Centre for Complaint Resolution (Center for Klageløsning), Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark, naevneneshus.dk
The medical treatment: the Danish Agency for Patient Complaints (Styrelsen for Patientklager), stpk.dk
Patient injuries: the Danish Patient Compensation Association (Patienterstatningen), pebl.dk
9. Governing law and disputes
The agreement is governed by Danish law. Disputes that cannot be settled amicably or through the complaint bodies above are decided by the Danish courts.
10. Name, logo and content
The name Recepta, the logo and the content on recepta.dk (texts, images, illustrations, videos, questionnaires, prices and the structure of the pages) belong to Recepta ApS and are protected under the Danish Copyright Act (ophavsretsloven) and the Danish Marketing Practices Act (markedsføringsloven). You may read, save and print the content for your own private use. Use of the name or logo, and copying or reproduction of the content for commercial purposes, including in your own marketing or services, requires written permission from Recepta ApS. Write to kontakt@recepta.dk.